Refund policy
RETURNS, CANCELLATIONS AND REFUNDS POLICY
Last updated: 14 July 2026
This policy applies to consumer purchases made online from MukodesignUK, a trading name of DM AMBALAJ LTD. It does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection law.
CONTACT DETAILS
MukodesignUK is a trading name of DM AMBALAJ LTD, a private limited company registered in England and Wales under company number 13345920.
Registered office:
DM AMBALAJ LTD
Office 403, Screenworks
22 Highbury Grove
London
N5 2ER
United Kingdom
Customer service email: mukadder@rmpacks.com
Returns must be sent to:
DM AMBALAJ LTD trading as MukodesignUK
Flat 4
92 Holland Road
London
W14 8BN
United Kingdom
YOUR RIGHT TO CANCEL AN ONLINE ORDER
For standard goods purchased online, you have the legal right to cancel your order without giving a reason.
The cancellation period begins when the contract is made and ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
If a single order contains several goods delivered on different days, the cancellation period ends 14 days after the day on which the last item is received.
To exercise your right to cancel, you must inform us of your decision before the cancellation period expires. You may email a clear cancellation statement to mukadder@rmpacks.com or use the model cancellation form at the end of this policy.
You do not have to use the model cancellation form or provide a reason for cancelling.
You may also submit a return or cancellation request through your customer account.
RETURNING GOODS AFTER CANCELLATION
After notifying us that you wish to cancel, you must send the goods back without undue delay and no later than 14 days after the day on which you informed us of your decision.
Returns must be sent to:
DM AMBALAJ LTD trading as MukodesignUK
Flat 4
92 Holland Road
London
W14 8BN
United Kingdom
For change-of-mind returns involving goods that are not faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of returning the goods.
We recommend using Royal Mail Tracked 48® or another tracked postal service with suitable compensation cover. Please retain your proof of postage and tracking information.
Use of Royal Mail Tracked 48® is recommended but is not a condition of exercising your statutory cancellation right.
HANDLING AND CONDITION OF RETURNED GOODS
You may examine the goods in the same way that you would reasonably be permitted to examine them in a shop.
Please take reasonable care of the goods and, where reasonably possible, return them with their original packaging, accessories and components.
We may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Any deduction will be reasonable and based on the actual reduction in value.
REFUNDS FOLLOWING CANCELLATION
Where you validly cancel your order, we will refund the price paid for the returned goods.
If you paid a delivery charge, we will also refund the cost of the least expensive standard delivery method offered by us.
If you selected a more expensive or enhanced delivery service, we are not required to refund the additional amount above the cost of our least expensive standard delivery method.
Refunds will be made without undue delay and no later than 14 days after:
• the day we receive the returned goods; or
• if earlier, the day you provide evidence that you have sent the goods back.
Refunds will be made using the original payment method unless you expressly agree otherwise. We will not charge a fee for processing the refund.
FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS
We are under a legal duty to supply goods that are of satisfactory quality, fit for their intended purpose and as described.
If your goods are faulty, damaged in transit, incorrect or not as described, please contact us at mukadder@rmpacks.com with your order number and details of the problem.
Photographs may help us assess and resolve the issue quickly, but providing photographs does not remove or restrict your statutory rights.
Depending on the circumstances, your legal remedies may include a refund, repair, replacement or price reduction.
Consumers normally have a 30-day short-term right to reject goods that do not conform to the contract. Further statutory rights may continue after this period.
We will bear the reasonable cost of returning goods that are faulty, damaged, incorrect or misdescribed. We may provide a prepaid return label or reimburse a reasonable return postage cost agreed with us.
Where a refund is legally due for faulty, damaged, incorrect or misdescribed goods, it will include any delivery charge that must be refunded by law.
Any refund due under the Consumer Rights Act 2015 will be made without undue delay and no later than 14 days after we agree that you are entitled to the refund.
Your statutory rights apply equally to full-price and sale items.
PROOF OF PURCHASE
We may request an order number, order confirmation or another reasonable form of proof that the goods were purchased from MukodesignUK.
A paper receipt is not the only acceptable form of proof of purchase.
INTERNATIONAL CUSTOMERS
If you purchase from outside the United Kingdom, mandatory consumer protection laws in your country of residence may also apply.
Nothing in this policy limits any consumer right that cannot lawfully be excluded.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel your contract. You may instead send any other clear statement confirming your decision to cancel.
To:
DM AMBALAJ LTD trading as MukodesignUK
Flat 4
92 Holland Road
London
W14 8BN
United Kingdom
Email: mukadder@rmpacks.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
__________________________________________________
Ordered on:
__________________________________________________
Received on:
__________________________________________________
Name of consumer(s):
__________________________________________________
Address of consumer(s):
__________________________________________________
Signature of consumer(s):
__________________________________________________
Signature is required only if this form is submitted on paper.
Date:
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